Refund and Returns Policy

At Luxury Code, we want you to be completely satisfied with your purchase orders. If for any reason you are not satisfied, we offer a hassle-free return policy to ensure your shopping experience is worry-free. Please review the following guidelines for returns:

For an exchange or refund, you can return your products within 14 days, Simply return the unopened items and please return them with proof of purchase. If the returns criteria are not met fully, we may refuse the return.

1. Eligibility

○          Products must be returned within 14 days of delivery.

○          Items must be unused, in their original condition, and with all original tags and packaging intact.

○          Returns that are damaged, soiled, altered, or missing items that came with them, will not be accepted.

2. Return Process

○          To initiate a return, please contact our customer support team.

○          Provide your order details and the reason for the return.

○          Our team will guide you through the return process and provide you with a Return Authorization Number (RAN) if applicable.

3. Refunds

○          Once we receive the returned item and verify its condition, we will process your refund.

○          Refunds will be issued in the original payment method used for the purchase.

○          Please note that shipping and assembly fees are non-refundable.

4. Exchange

○          If you wish to exchange an item for a different size, color, or style, please contact our customer support team.

○          Exchange requests are subject to product availability.

○          If the requested item is not available, we will issue a refund or provide alternative options.

5. Damaged or Defective Items

○          In the rare event that you receive a damaged or defective item, please contact our customer support team immediately.

○          Provide details and photos of the damaged or defective item for assessment.

○          We will arrange for a return, replacement, or refund based on the specific situation.

6. Return Shipping

○          Customers are responsible for the return shipping costs.

At any time, Luxury Code reserves the right to refuse a return or exchange, and we may ask for picture identification.

Please note that this Return Policy is subject to change, and the terms and conditions may vary for specific products or promotions. For any further assistance or inquiries regarding returns, please reach out to our customer support team.